/ Order Help

Everything arrives by email

We don't need an account. Your order confirmation, production updates and shipping tracking are all sent to the email you used at checkout — so please check that inbox (and your spam folder) first.

Confirmation

Emailed within minutes of your order.

Production

Physical items are made and shipped within about 5–7 business days.

Tracking

A tracking link is emailed when your order ships (US shipping).

Digital files arrive by email within minutes. Physical products ship within the United States only. Self-service order tracking isn't available yet — for now, we'll help you personally.

Still need help?

Send us your order details and we'll reply from the studio, usually within one business day.

Or email us directly at hello@paintmeart.com.