Refund Policy

Digital downloads

Digital portraits are delivered instantly by email. Because the file is delivered immediately, digital orders are non-refundable once the download link has been sent — except where the file is defective or does not match the style you selected, in which case we'll fix it or refund you in full.

Physical products — poster, framed poster, canvas, square art pillow, shaped pet pillow, beach towel

Every physical item is made to order specifically for you. You can cancel for a full refund only if production hasn't started yet — email hello@paintmeart.com as soon as possible after ordering and we'll confirm whether it's still possible to stop. Once your item has entered production, the order cannot be cancelled or refunded, since it is custom-made to your photo and cannot be resold. Shaped pet pillows and other physical products ship within the United States only.

Damaged or lost in transit

If your print arrives damaged or never arrives, we'll send a free replacement or issue a full refund. Email us photos of any damage within 14 days of the delivery date.

How to request a refund

Email hello@paintmeart.com with your order confirmation and the reason for your request. We aim to respond within 1 business day.

This page summarizes the refund terms; see our full Terms of Service for complete details.